Terms & Conditions

TERMS & CONDITIONS

London Airport Pickup

Last updated: 17 August 2026

These Terms & Conditions govern the booking and use of transportation services provided under the brand London Airport Pickup (“LAP”, “we”, “us” or “our”).

London Airport Pickup is a trading name of My Chauffeur Hub Ltd, a company incorporated and registered in England and Wales. My Chauffeur Hub Ltd is the legal entity responsible for providing and/or arranging the Services described in these Terms & Conditions.

By making a booking with LAP, you confirm that you have read, understood and agreed to these Terms & Conditions.

These Terms apply to bookings made by individual customers and corporate clients for airport transfers, chauffeur services, private hire, hourly hire and other transportation services provided or arranged by My Chauffeur Hub Ltd trading as London Airport Pickup.

1. DEFINITIONS

In these Terms & Conditions:

“LAP”, “London Airport Pickup”, “we”, “us” or “our” means My Chauffeur Hub Ltd, trading under the business name London Airport Pickup.

“My Chauffeur Hub Ltd” means the legal entity responsible for the provision and/or arrangement of the Services under the London Airport Pickup brand.

“Customer”, “you” or “your” means the person making the booking and/or travelling in the vehicle.

“Passenger” means any person travelling as part of the Booking.

“Booking” means a confirmed request for transportation services made with LAP.

“Services” means airport transfers, chauffeur services, private transportation, hourly hire and any other transportation service provided or arranged under the LAP brand.

“Chauffeur” means the driver assigned to provide the Services.

“Vehicle” means the vehicle allocated to the Booking.

“Pickup Time” means the agreed collection time stated on the Booking Confirmation.

“Booking Confirmation” means the written confirmation issued by LAP containing the details of the Booking.

2. OUR SERVICES

LAP provides private chauffeur and transportation services in London, throughout the UK and to other destinations where agreed.

Services may include:

Airport transfers

Airport pickups and drop-offs

Meet & greet services

Chauffeur services

Corporate transportation

Private tours and excursions

Cruise transfers

Hourly chauffeur hire

Event transportation

Long-distance transfers

Group transportation

The specific vehicle, service level and inclusions will depend on the Booking Confirmation.

We reserve the right to use an appropriately qualified, licensed and insured chauffeur or transport partner to fulfil a Booking where necessary.

3. MAKING A BOOKING

Bookings may be made through our website, telephone, email or other booking channels made available by LAP.

You are responsible for ensuring that all information provided when making a Booking is accurate and complete.

This includes, where applicable:

Passenger name

Mobile telephone number

Email address

Pickup address

Destination address

Date and time

Airport and terminal

Flight number

Number of passengers

Number and size of luggage items

Vehicle requirements

Special requirements

LAP is not responsible for delays, additional charges or failed services resulting from incorrect or incomplete information supplied by the Customer.

4. BOOKING CONFIRMATION

A Booking is only confirmed once LAP has accepted the Booking and issued confirmation.

The Customer should carefully check the Booking Confirmation and notify LAP immediately if any information is incorrect.

Once confirmed, the Booking is subject to these Terms & Conditions.

For the avoidance of doubt, where a Booking is made through the London Airport Pickup website, by telephone, email or any other booking channel operated under the LAP brand, the contract for the provision and/or arrangement of the Services is with My Chauffeur Hub Ltd, trading as London Airport Pickup.

5. PRICES AND QUOTATIONS

All prices quoted by LAP are based on the information supplied at the time of booking.

Unless otherwise stated, the quoted price covers the agreed journey and vehicle only.

Additional charges may apply where the Customer:

Changes the pickup or destination

Adds additional stops

Exceeds the agreed waiting time

Requires additional hours

Requires a larger vehicle

Requires additional vehicles

Requests a change to the agreed service

Incurs additional parking or access charges

Causes additional costs due to incorrect booking information

Where applicable, VAT will be charged at the prevailing rate.

A quotation is valid only for the period stated by LAP or, where no validity period is stated, for a reasonable period based on availability and pricing.

6. PAYMENT

Payment terms will be confirmed at the time of booking.

LAP may require full or partial payment before the journey.

For corporate clients, separate agreed payment terms may apply.

Where payment is not received by the required deadline, LAP may cancel the Booking or decline to provide the Services.

Any bank charges, payment processing charges or other applicable fees may be payable by the Customer where advised at the time of booking.

Payments made for Services booked through London Airport Pickup are received by or on behalf of My Chauffeur Hub Ltd.

Where an invoice, receipt or VAT invoice is issued, it may identify My Chauffeur Hub Ltd as the legal supplier, with London Airport Pickup shown as the trading name or customer-facing brand.

7. AIRPORT PICKUPS

For airport arrivals, Customers should provide the correct:

Airport

Terminal

Flight number

Arrival date

Arrival time

Where a flight number has been provided, LAP may monitor the flight using available flight-status information.

Flight monitoring does not guarantee that LAP will receive accurate or timely information from the airline or airport.

The Customer remains responsible for ensuring that the flight details supplied are correct.

8. FLIGHT DELAYS AND EARLY ARRIVALS

Where accurate flight details have been provided, LAP will make reasonable efforts to adjust the chauffeur\'s arrival time in accordance with updated flight information.

However, LAP cannot be held responsible for delays or additional costs caused by:

Incorrect flight information

Airline operational issues

Airport restrictions

Immigration delays

Customs delays

Baggage delays

Flight diversions

Communication failures

Circumstances outside LAP\'s reasonable control

If a flight arrives significantly earlier than scheduled and the chauffeur is required to attend earlier than the agreed pickup time, additional charges may apply where applicable.

9. AIRPORT WAITING TIME

Airport pickups include a period of complimentary waiting time as specified in the Booking Confirmation or LAP\'s current booking policy.

Unless otherwise agreed, LAP generally allows 60 minutes of complimentary waiting time from the actual flight landing time for airport arrivals.

The complimentary waiting period does not mean that the chauffeur will necessarily remain at the terminal indefinitely.

After the applicable complimentary waiting period has expired, additional waiting charges may apply.

Where the passenger has not contacted the chauffeur or LAP and the applicable waiting period has expired, the Booking may be treated as a No-Show.

10. MEET & GREET

Where Meet & Greet service has been booked, the chauffeur will normally meet the passenger at the agreed airport meeting point with appropriate identification or a nameboard.

Passengers should keep their mobile telephone switched on and ensure that the number supplied to LAP is reachable.

Airport procedures, security restrictions or terminal conditions may occasionally require the meeting point to be changed.

LAP may provide updated instructions where necessary.

11. NO-SHOWS

A passenger may be considered a No-Show where:

The passenger does not attend the agreed pickup location;

The passenger cannot be contacted using the details provided;

The applicable complimentary waiting period has expired; or

The passenger has left the airport or pickup location without notifying LAP.

Once a Booking has been classified as a No-Show, the journey may be cancelled and the fare may be non-refundable, subject to any applicable statutory consumer rights.

Any additional costs incurred as a result of a No-Show may also be charged to the Customer where reasonably incurred.

12. CANCELLATION POLICY

Unless different cancellation terms have been agreed in writing, the following standard cancellation policy applies.

Standard Bookings

Bookings cancelled more than 24 hours before the scheduled pickup time may be cancelled without a cancellation charge.

Bookings cancelled less than 24 hours before the scheduled pickup time may be subject to the full booking charge.

Larger Vehicles and Special Services

Bookings involving minibuses, coaches, Sprinters, multiple vehicles, special events, tours, bespoke arrangements or other services specifically identified by LAP may be subject to different cancellation conditions.

Any special cancellation terms will be communicated at the time of booking.

No-Show

No-Show bookings are generally non-refundable, subject to any applicable statutory consumer rights.

If a refund is approved, LAP reserves the right to deduct reasonable costs already incurred in arranging or providing the service.

13. CHANGES TO BOOKINGS

Customers should notify LAP as soon as possible of any changes to a Booking.

Changes may include:

Pickup time

Pickup address

Destination

Number of passengers

Vehicle type

Flight details

Additional stops

Luggage requirements

LAP will make reasonable efforts to accommodate changes but cannot guarantee availability.

A change may result in an additional charge.

A material change to a Booking may be treated as a new Booking and may be subject to the applicable cancellation terms.

14. CHAUFFEUR AND VEHICLE ALLOCATION

LAP will make reasonable efforts to provide the vehicle requested at the time of booking.

However, LAP reserves the right to substitute a vehicle or chauffeur where necessary due to:

Vehicle breakdown

Accident

Maintenance

Operational requirements

Chauffeur illness or unavailability

Traffic or road restrictions

Safety considerations

Other circumstances outside LAP\'s reasonable control

Any replacement vehicle will be of a comparable or suitable standard wherever reasonably possible.

15. CHAUFFEUR SUBCONTRACTORS AND PARTNER OPERATORS

LAP may use trusted and appropriately licensed chauffeur or transport partners to fulfil a Booking.

Where a third-party chauffeur or operator is used, LAP will take reasonable steps to ensure that the provider is appropriately licensed, insured and suitable for the service being provided.

The Customer agrees that operational information necessary to fulfil the Booking may be shared with the relevant chauffeur or transport provider.

The use of a third-party chauffeur or transport partner does not change the identity of the contracting entity unless the Customer has been expressly informed otherwise before the Booking is confirmed.

Where My Chauffeur Hub Ltd arranges Services through a third-party transport provider, My Chauffeur Hub Ltd remains responsible for the LAP booking service, subject to the terms of the Booking and applicable law.

16. PASSENGER NUMBERS AND LUGGAGE

Customers must provide accurate passenger and luggage information when making a Booking.

The selected vehicle must not be overloaded or used beyond its legal passenger or luggage capacity.

Luggage must be suitable for the vehicle booked.

LAP reserves the right to refuse transportation where the number or size of passengers or luggage exceeds the safe capacity of the vehicle.

Any additional vehicle required as a result may be charged separately.

17. SPECIAL LUGGAGE

Customers must advise LAP in advance if they are travelling with unusual or oversized items, including:

Wheelchairs

Mobility equipment

Sports equipment

Golf clubs

Musical instruments

Large cases

Bicycles

Other bulky items

LAP will advise whether the requested vehicle can safely accommodate such items.

18. PERSONAL BELONGINGS

Passengers are responsible for their personal belongings during the journey.

LAP is not responsible for loss or damage to personal property left unattended in a vehicle unless caused by the proven negligence or deliberate act of LAP or its service provider.

Passengers should check the vehicle carefully before leaving.

Any lost property found in a vehicle will be handled in accordance with LAP\'s lost-property procedures.

19. PASSENGER CONDUCT

Passengers must behave in a reasonable and respectful manner towards chauffeurs and other passengers.

The following are prohibited:

Smoking or vaping

Consumption of illegal drugs

Excessive or abusive behaviour

Threatening or violent behaviour

Deliberate damage to the vehicle

Any behaviour that creates a safety risk

The chauffeur may refuse or terminate a journey where passenger behaviour creates a safety risk or makes it unreasonable or unlawful to continue the journey.

No refund will normally be provided where a journey is terminated due to unacceptable passenger behaviour, subject to applicable law.

20. SMOKING

All LAP vehicles are strictly non-smoking.

Smoking and vaping are not permitted inside any LAP vehicle.

Customers may be charged for reasonable cleaning, deodorising or repair costs where smoking, vaping or related behaviour causes damage or requires specialist cleaning.

21. DAMAGE TO VEHICLES

The Customer may be held responsible for reasonable costs resulting from deliberate or negligent damage caused by the Customer or a passenger travelling under the Booking.

This may include:

Cleaning costs

Repair costs

Specialist valeting

Replacement of damaged items

Reasonable loss of use where directly incurred

LAP will provide reasonable evidence of any claimed damage or cost where appropriate.

22. CHILDREN AND CHILD SEATS

Customers travelling with children are responsible for informing LAP of the children\'s ages and any child-seat requirements when making the Booking.

Child seats may be available upon request, subject to availability and applicable charges.

Customers should provide accurate information regarding the child\'s age, weight and seating requirements where relevant.

23. JOURNEY TIMES

Any journey time provided by LAP is an estimate.

LAP cannot guarantee arrival times because journey times may be affected by:

Traffic congestion

Road closures

Accidents

Weather

Roadworks

Public events

Police or emergency incidents

Airport or port restrictions

Other circumstances beyond LAP\'s reasonable control

Customers should allow sufficient time when booking transportation to airports, ports, stations or time-sensitive appointments.

24. PARKING, TOLLS AND OTHER CHARGES

Where applicable, the Customer may be responsible for additional costs including:

Airport parking

Airport drop-off charges

Congestion charges

ULEZ or other road-user charges

Tolls

Additional waiting time

Additional stops

Additional mileage

Special access charges

Where these costs are included in the quoted price, this will be stated in the Booking Confirmation.

25. HOURLY CHAUFFEUR SERVICES

Hourly bookings are charged according to the agreed hourly rate and minimum booking period.

Unless otherwise agreed in writing, hourly chauffeur services have a minimum booking period of four hours.

Additional time beyond the booked period may be charged at the applicable hourly rate or part thereof.

The chauffeur will remain available to the Customer during the agreed booking period, subject to legal driving and rest requirements.

26. CORPORATE CLIENTS

Corporate clients may be offered separate rates, account arrangements and payment terms.

Where a corporate account is established, the company or organisation making the Booking remains responsible for ensuring that authorised users provide accurate booking information.

Unless otherwise agreed in writing, the corporate client remains responsible for charges incurred through bookings made by its authorised representatives.

Separate corporate terms may apply where agreed between LAP and the corporate client.

27. ACCESSIBILITY AND SPECIAL REQUIREMENTS

Customers requiring assistance or specific accessibility arrangements should notify LAP when making a Booking.

LAP will make reasonable efforts to accommodate such requirements subject to vehicle availability, safety and the nature of the service.

Customers should provide sufficient information in advance so that an appropriate vehicle can be arranged.

28. COMPLAINTS

LAP aims to provide a high standard of service.

If you are dissatisfied with any aspect of the service, please contact us as soon as reasonably possible.

Complaints should normally be submitted within 7 days of the journey and should include:

Booking reference

Date of journey

Passenger name

Details of the complaint

Any supporting information

We will investigate complaints fairly and respond within a reasonable period.

Nothing in this section limits any statutory rights available to consumers.

29. LIABILITY

LAP will provide or arrange the Services with reasonable care and skill.

For the purposes of these Terms, references to LAP\'s liability mean the liability of My Chauffeur Hub Ltd, trading as London Airport Pickup.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, LAP will not be responsible for losses arising from circumstances outside our reasonable control.

LAP is not responsible for indirect or consequential losses, including loss of business, loss of profits or missed appointments, where such losses could not reasonably have been anticipated.

Nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.

30. FORCE MAJEURE

LAP will not be liable for failure or delay in providing Services where this results from circumstances beyond our reasonable control.

Such circumstances may include:

Severe weather

Flooding

Fire

Road closures

Major traffic incidents

Accidents

Strikes

Industrial disputes

Government restrictions

Civil disorder

Terrorist incidents

Pandemics or public-health restrictions

Airport or port closures

Vehicle restrictions

Emergency services activity

Other unforeseen events outside our reasonable control

Where reasonably possible, LAP will attempt to provide an alternative solution.

Nothing in this clause affects any statutory rights that cannot legally be excluded.

31. THIRD-PARTY SERVICES

LAP may use third-party providers where necessary to fulfil a Booking.

Third-party providers may include chauffeur companies, vehicle operators, booking platforms, payment providers and other service providers.

We will take reasonable steps to ensure that third-party transport providers used to fulfil our services are appropriately licensed and insured.

32. DATA PROTECTION AND PRIVACY

LAP collects and processes personal information in accordance with applicable UK data protection legislation.

The data controller responsible for personal information collected through the London Airport Pickup website and booking channels is My Chauffeur Hub Ltd, trading as London Airport Pickup, unless otherwise stated in the applicable Privacy Policy.

Further information about how we collect, use and protect personal information is available in our Privacy Policy.

By making a Booking, you acknowledge that your information may need to be shared with chauffeurs, transport providers and service providers where necessary to fulfil the Booking.

33. WEBSITE INFORMATION

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, prices, vehicle availability, service descriptions and other information may change without notice.

Website information does not constitute a guarantee that a particular vehicle, chauffeur or service will always be available.

34. INTELLECTUAL PROPERTY

All content appearing on the LAP website, including text, graphics, logos, photographs, design elements and other materials, is owned by, licensed to or used with permission by My Chauffeur Hub Ltd and/or London Airport Pickup, unless otherwise stated.

Such material may not be reproduced, copied, distributed or commercially used without prior written permission.

The London Airport Pickup name, branding, logos, domain names and associated digital assets may be owned, operated, licensed or controlled by My Chauffeur Hub Ltd or its authorised suppliers and may not be used without permission.

35. CHANGES TO THESE TERMS

LAP may update these Terms & Conditions from time to time.

The latest version will be published on this website and will apply to future Bookings.

Where a Booking has already been confirmed, the Terms applicable at the time of confirmation will normally apply unless otherwise required by law or agreed with the Customer.

36. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

37. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms or the Services shall be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.

38. COMPANY INFORMATION

London Airport Pickup is a trading name of My Chauffeur Hub Ltd.

My Chauffeur Hub Ltd is a private limited company incorporated and registered in England and Wales.

Company registration number: 10964410

Registered office:

G31 H, Westlink House
981 Great West Road
Brentford
England
TW8 9DN

VAT registration number: 329071016

Where applicable, invoices and other formal business documents will identify My Chauffeur Hub Ltd as the legal entity.

The London Airport Pickup brand is used by My Chauffeur Hub Ltd in connection with the provision and arrangement of chauffeur and transportation services.

39. CONTACT US

If you have any questions regarding these Terms & Conditions or a Booking, please contact:

London Airport Pickup

A trading name of My Chauffeur Hub Ltd

Email: info@londonairportpickup.co.uk

Website: londonairportpickup.co.uk